Keith Rowe explains how “EQ Trumps IQ Every Time”, that “There Is A Difference Between Leadership Versus Management” and tells us about “The New Business Opportunity – Customer Service”. Hosted by Robert Hossary
00:00 Intro
06:00 Lesson 1. The Expression “Knowledge Is Power” Is Now Redundant …” Knowhow” is now the power!
12:32 Lesson 2. EQ Trumps IQ Every Time!
20:29 Lesson 3. The New Business Opportunity…Customer Service
26:45 Lesson 4. Discrimination Versus Equality … Totally Different Things!
34:14 Lesson 5. Be skilled at having Conversations
41:09 Lesson 6. Don’t just talk. Question, Listen, and Watch!
48:13 Lesson 7. Persuasion Is A Matter Of Style … Conviction Is A Matter Of Process!
51:39 Lesson 8. “Do You Think?” Versus “Do You Feel” … Very Different Connotations!
54:36 Lesson 9. There Is A Difference Between Leadership Versus Management
59:02 Lesson 10. The Long-Term Challenges Of Preserving Relationships Are?
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